RETURN POLICY

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Our goal at R.A. Reyes Photography is your complete satisfaction with your purchase.

 

In order to reserve a session date, customers are required to pay a minimum deposit equal to 20% of their total projected fees. In the event of a cancellation due to a customer's request, this 20% minimum down payment is NON-REFUNDABLE. If a customer has paid for their session in full and later decides to cancel, R.A. Reyes Photography will retain 20% of the total session fees.

 

In the case of camera failure, inclement weather, or any other unforeseen incident that prevents R.A. Reyes Photography from shooting on a scheduled date the client will get a full refund of their deposit if applicable. No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed, when the booking was made.

 

Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; R.A. Reyes Photography has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e., the buyer selected and paid for the photo and then R.A. Reyes Photography sent the buyer the correct photograph) it is then considered non-refundable. If a buyer has selected and purchased an incorrect photo, he/she must notify R.A. Reyes Photography, before receiving the “incorrect” photograph. Refunds will NOT be given due to “not liking a photo”, selecting an incorrect photo after the buyer has already received the photograph, or any other reason. If a mistaken photo is sent to the buyer, as documented on the invoice, R.A. Reyes Photography will send the correct photo to the buyer free of charge.

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REFUND/EXCHANGE POLICY FOR CUSTOM WEDDING ALBUMS AND PHOTO BOOKS

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Due to the custom pre-designed nature of these services, there are no refunds on any design order. Albums ordered are considered a custom product and therefore there are no refunds on any album orders. Flush Mount and Coffee Table Books are made to order and cannot be returned or exchanged unless:

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• a manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received,

• damaged during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received),

• or in the event that the order was erroneously processed such as an error was made on the size of the book or color/style, compared to the original recorded order.

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GENERAL POLICIES

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All prints and products are subject to your state sales tax and shipping when applicable. Due to the nature of custom photography, all sales are final. R.A. Reyes Photography does guarantee that the portraits you receive meet the highest standards in every respect and works with the customers to approve designs and custom work before orders are placed. Payment of orders is due in full when the order is placed. Prints and products arrive 4-6 weeks after payment is received. Albums take approximately 10 weeks as they are custom designed. Rush shipment is available on some items for an additional charge. All rates are subject to change at any time. In the interest of fairness to all customers, all rates are non-negotiable unless booked through a special promotion.

Please make your selection carefully before ordering and if you have any questions please email us at RaReyesPhotography@gmail.com

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COPYRIGHT NOTICE

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All images appearing in the R.A. Reyes Photography website, unless noted otherwise, are the exclusive property of Radhames Reyes and are protected under the United States and International Copyright laws. The images may not be reproduced, copied, transmitted or manipulated without the written permission of Radhames Reyes. These copyright laws impose substantial penalties for infringement, and violators will be prosecuted to the full extent of the law.

 

The use of any images or other materials included herein, in whole or in part, for any purpose other than the private purpose of viewing them online, including, but not limited to, copying, reproduction, publication (including on Internet Web Site including third party web pages by any means, including "hotlinking", storage in a retrieval system (other than internet browser), manipulation (digital or otherwise), or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, is expressly prohibited without the written permission of Radhames Reyes. All artistic and moral rights of the author are hereby asserted.

 

All inquiries regarding usage rights must be directed to Radhames Reyes at RaReyesPhotography@gmail.com